If you are not 100% satisfied with your purchase, you can return the product and get a replacement product or a full refund.

You can return a product for up to 15 days from the date you purchased it.

Any product you return must be in the same condition you received it and in the original packaging.


How to Request a Refund

Email us at: contact@shmushpets.com

Please include the following information with your email:

  • What product you purchased
  • A photo of the product you purchased
  • Why you are seeking a refund or replacement


What to Expect

  • We will respond to your email within two business days
  • We will process your request ASAP, but within one week of receipt


We created Shmush!  Health Biscuits in order to make you- and your dogs- happy and satisfied!  Let us know if you have any other questions!  We’ll be happy to hear from you!